Skip to main content

​
Buy a number

1

Go to Phone Numbers

In the dashboard sidebar, click Phone Numbers.
2

Search for a number

Select a country and optionally an area code. Click Search to see available numbers.
3

Buy

Click Buy on the number you want. It’s added to your account immediately.
4

Assign to an agent

Select the number, choose an agent, and set the assignment type (inbound or outbound).

​
Import your Twilio number (BYOT)

If you already have Twilio numbers, you can bring them into Orova:
1

Enter your Twilio credentials

Go to Phone Numbers → Import and enter your Twilio Account SID and Auth Token.
2

Select numbers to import

Orova lists your existing Twilio numbers. Select the ones you want to use.
3

Assign to agents

Assign imported numbers to agents. Orova automatically configures the Twilio webhooks for you.

​
BYOT rules

Understanding these rules will help you plan your phone number setup across workspaces and agents.
Twilio account scope:
  • One Twilio account can be used across multiple workspaces within the same organization
  • A Twilio account cannot be shared across different organizations
Outbound assignment:
  • The same phone number can be assigned to multiple agents for outbound calls within the same organization and workspace
  • This lets different agents share a caller ID
Inbound assignment:
  • A phone number can only be assigned to one agent for inbound calls across the entire organization
  • This is because incoming calls need to route to a single agent — Orova needs to know exactly which agent should answer
  • If you need multiple agents handling inbound calls, use a separate phone number for each

​
Quick reference

Importing a number will update its Twilio webhook configuration. Make sure the number isn’t actively used by another service before importing.

​
Assignment types

​
Inbound

The agent answers calls to this number. When someone dials the number, Orova routes the call to the assigned agent. Each inbound number maps to exactly one agent.

​
Outbound

The number is used as the caller ID when the agent makes outbound calls. Multiple agents can share the same outbound number within a workspace.