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Overview

Upload documents so your agent can reference them during conversations. The content is automatically processed and indexed for fast retrieval.

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Supported formats

  • PDF — Product manuals, reports, contracts
  • DOCX — Word documents
  • TXT — Plain text files
  • CSV — Spreadsheets and data files

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Upload a document

1

Open a folder

Go to Brain and open the folder where you want to add the document.
2

Click Upload

Click Upload Document and select your file.
3

Processing

Orova processes the document, extracts the text, and indexes it. This usually takes a few seconds.
4

Ready

The document is now part of your agent’s knowledge. It will be used automatically during conversations.

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How the agent uses documents

When a caller asks a question, the agent searches through all Brain content for relevant information. If a match is found in one of your documents, the agent uses that content to formulate an accurate response. For example, if you upload a product FAQ and a caller asks “What’s your return policy?”, the agent finds the relevant section and reads it back naturally.

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Managing documents

  • Download — Download the original file
  • Delete — Remove a document from the knowledge base
  • View — See the extracted content

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Tips

  • Upload the most important documents first — the ones your agents reference most often
  • Keep documents focused and well-structured for better retrieval
  • Update documents when information changes — delete the old version and upload the new one
  • Shorter, focused documents work better than very long ones