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Supported formats

  • CSV (.csv)
  • Excel (.xlsx, .xls)

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Import process

1

Go to Contacts

In the dashboard, click Contacts in the sidebar.
2

Click Import

Click the Import button and select your file.
3

Map columns

Map your file’s columns to Orova fields:
  • Contact Name (required)
  • Phone Number (required)
  • Region (optional)
  • Any additional columns become custom fields
4

Review and import

Preview the mapped data and click Import to create the contacts.

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File format

Your CSV should look like: 
contactName,phoneNumber,region,accountNumber
John Smith,+12025551234,US East,ACC-001
Jane Doe,+442071234567,UK,ACC-002
Phone numbers should be in E.164 format (e.g., +12025551234). Orova will attempt to normalize other formats.

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Custom fields

Any columns beyond contactName, phoneNumber, and region are stored as external fields. These are available as variables in the agent’s system prompt using {{fieldName}} syntax.