Overview
Phone numbers connect your agents to the phone network via Twilio. You can buy new numbers, import existing ones, and assign them to agents for inbound or outbound calling.Number types
| Assignment | Description |
|---|---|
| Inbound | Calls to this number are answered by the assigned agent |
| Outbound | This number is used as the caller ID for outbound calls |
Getting numbers
Buy a number
Search Twilio’s inventory by country and area code, then buy directly from the dashboard.
Import (BYOT)
Import your existing Twilio numbers. Orova automatically configures the webhooks.
How it works
When you assign a number to an agent:- Orova configures the Twilio webhook URLs on the number
- Inbound calls hit the Orova webhook, which routes to the assigned agent
- Outbound calls use the number as the caller ID
Webhook configuration is automatic. You don’t need to manually set URLs in Twilio.