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Setup

1

Create a Self Client in Zoho API Console

  1. Go to api-console.zoho.com
  2. Create a Self Client
  3. Generate a refresh token with scopes: ZohoCRM.modules.ALL
  4. Note the Client ID, Client Secret, and Refresh Token
2

Add credentials in Orova

Settings → Integrations → Zoho CRM → enter Client ID, Client Secret, Refresh Token, API Domain, and Accounts URL.
3

Create tool and assign

Tools → Create Tool → select Zoho CRM → assign to your agent.

Available tools

ToolDescription
search_recordsSearch any module
get_recordGet record details
create_recordCreate a record
update_recordUpdate a record
delete_recordDelete a record
list_modulesList available modules
get_module_fieldsGet fields for a module
search_contactsSearch contacts
search_leadsSearch leads
search_dealsSearch deals
create_noteCreate a note
create_taskCreate a task