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Call types

Orova supports four ways to communicate with an agent:
TypeHow to useUse case
PhoneAPI or DashboardInbound/outbound phone calls via Twilio
WebWidgetBrowser-based voice calls
VideoWidget or Meeting LinkVideo avatar calls
ChatWidgetText-based conversations

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How calls work

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Voice engine

All voice-based calls (phone, web, video) flow through a real-time engine:
  1. User speaks → speech is converted to text
  2. The LLM generates a response based on the conversation
  3. The response is converted back to speech
  4. If tools are needed (CRM lookups, calendar bookings, etc.), they run during the conversation

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Chat engine

Chat uses a simpler text-in, text-out flow with streaming responses.

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Call history

All calls are automatically logged with:
  • Full transcript
  • AI-generated summary
  • Sentiment analysis
  • Call outcome and disposition
  • Call duration and cost
  • Recording (if enabled)
  • Contact information and custom fields
View call history in the dashboard under History, or query via the API.

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Next steps

Phone Calls

Inbound and outbound via Twilio

Web Calls

Browser-based WebRTC calls

Video Calls

Video avatar calls

Chat

Text-based conversations