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Overview

Contacts are the people your agent calls. Each contact has a name, phone number, and optional custom fields that can be injected into the agent’s system prompt.

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Features

  • Import — Bulk import from CSV or Excel files
  • Custom fields — Add any fields you need (account number, region, etc.)
  • Variable injection — Use {{fieldName}} in prompts to personalize conversations
  • Call from contacts — Select contacts and call them directly from the dashboard
  • Meeting links — Generate one-time video meeting links for contacts

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Contact fields

FieldTypeDescription
contactNamestringContact’s full name
phoneNumberstringPhone number (E.164 format)
regionstringGeographic region (auto-detected from phone number)
externalFieldsobjectCustom key-value fields
The region is automatically detected from the contact’s phone number. You don’t need to set it manually — Orova determines the country and region based on the phone number prefix. This is used for smart scheduling — calls are automatically placed during the contact’s local working hours.

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Smart scheduling

Because Orova knows each contact’s region, it can automatically schedule calls during their local working hours. You don’t need to manually calculate time zones — just set your preferred calling window and Orova handles the rest.

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High-volume outbound

Orova is built to handle high-volume outbound calling with smart scheduling, automatic retries, and timezone-aware pacing.

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Variable injection

When you call a contact, their data is automatically available as variables in the system prompt: 
You are calling {{contactName}} about their account.
Their region is {{region}}.
Their account number is {{accountNumber}}.
All externalFields from the contact are available as variables.