Phone Calls

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Overview

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Inbound calls

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How inbound routing works

1. A call comes in to your Orova phone number
2. Orova routes it to the assigned agent
3. The agent speaks the first message and begins the conversation

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Outbound calls

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From the dashboard

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From the API

curl -X POST https://app.orova.ai/api/optimus/phone-call \
  -H "x-api-key: YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "assistantId": "AGENT_ID",
    "phoneNumber": "+1234567890",
    "phoneNumberId": "PHONE_NUMBER_ID",
    "contactName": "John Doe",
    "workspaceId": "WORKSPACE_ID"
  }'

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Outbound call flow

1. Orova initiates the call via Twilio
2. When the recipient answers, the agent speaks the first message
3. The real-time voice engine handles the conversation
4. Voicemail detection runs automatically — if voicemail is detected, the call ends

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Call end reasons

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Recordings