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What is Brain?

Brain is your agent’s knowledge base. It’s where you upload documents, add URLs, and write custom content that your agent can reference during conversations. When a caller asks a question, the agent searches the Brain for relevant information and uses it to give accurate, grounded answers. Think of it as giving your agent a manual to read before every call.

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How it works

  1. You create folders to organize your knowledge
  2. You add content — documents (PDF, DOCX, TXT), URLs, or plain text
  3. The content is processed and indexed for fast retrieval
  4. During a conversation, the agent automatically searches the Brain when it needs information
  5. Relevant content is injected into the conversation context so the agent can reference it
The agent doesn’t hallucinate answers — it pulls from the actual content you’ve provided.

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What you can add

Documents

Upload PDF, DOCX, TXT, and other document formats

URLs

Add web pages — Orova crawls and indexes the content

Text

Write custom content directly — FAQs, product info, policies

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Organizing with folders

Brain content is organized into folders. Each folder can contain multiple items (documents, URLs, or text). You can create folders for different topics:
  • Products — Product specs, pricing, features
  • Policies — Return policy, terms of service, privacy policy
  • FAQs — Common questions and answers
  • Training — Scripts, objection handling, call flows

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Use cases

  • Customer support — Upload your help docs so the agent can answer product questions accurately
  • Sales — Add product catalogs, pricing sheets, and competitor comparisons
  • Healthcare — Upload procedure guides, insurance info, and scheduling policies
  • Real estate — Add property listings, neighborhood info, and mortgage details
  • Legal — Upload contract templates, compliance docs, and FAQ sheets

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Storage options

Brain content can be stored using Orova’s default storage or your own custom storage (AWS S3, Azure Blob, Google Cloud Storage, or Cloudflare R2). Configure storage in Settings → Integrations.

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Next steps

Folders

Create and manage knowledge folders

Documents

Upload and manage documents

URLs

Add web pages to your knowledge base