> ## Documentation Index
> Fetch the complete documentation index at: https://docs.orova.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Create tickets and manage support from your agent

## Setup

<Steps>
  <Step title="Get API credentials">
    In Zendesk, go to **Admin → Channels → API** and create an API token.
  </Step>

  <Step title="Add credentials in Orova">
    **Settings → Integrations → Zendesk** → enter your subdomain, email, and API token.
  </Step>

  <Step title="Create tool and assign">
    **Tools → Create Tool** → select **Zendesk** → assign to your agent.
  </Step>
</Steps>

## Available tools

| Tool                 | Description               |
| -------------------- | ------------------------- |
| `search_tickets`     | Search support tickets    |
| `get_ticket`         | Get ticket details        |
| `create_ticket`      | Create a new ticket       |
| `update_ticket`      | Update a ticket           |
| `search_users`       | Search users              |
| `get_user`           | Get user details          |
| `create_user`        | Create a user             |
| `add_ticket_comment` | Add a comment to a ticket |