> ## Documentation Index
> Fetch the complete documentation index at: https://docs.orova.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Documents

> Upload documents to your agent's knowledge base

## Overview

Upload documents so your agent can reference them during conversations. The content is automatically processed and indexed for fast retrieval.

## Supported formats

* **PDF** — Product manuals, reports, contracts
* **DOCX** — Word documents
* **TXT** — Plain text files
* **CSV** — Spreadsheets and data files

## Upload a document

<Steps>
  <Step title="Open a folder">
    Go to **Brain** and open the folder where you want to add the document.
  </Step>

  <Step title="Click Upload">
    Click **Upload Document** and select your file.
  </Step>

  <Step title="Processing">
    Orova processes the document, extracts the text, and indexes it. This usually takes a few seconds.
  </Step>

  <Step title="Ready">
    The document is now part of your agent's knowledge. It will be used automatically during conversations.
  </Step>
</Steps>

## How the agent uses documents

When a caller asks a question, the agent searches through all Brain content for relevant information. If a match is found in one of your documents, the agent uses that content to formulate an accurate response.

For example, if you upload a product FAQ and a caller asks "What's your return policy?", the agent finds the relevant section and reads it back naturally.

## Managing documents

* **Download** — Download the original file
* **Delete** — Remove a document from the knowledge base
* **View** — See the extracted content

## Tips

* Upload the most important documents first — the ones your agents reference most often
* Keep documents focused and well-structured for better retrieval
* Update documents when information changes — delete the old version and upload the new one
* Shorter, focused documents work better than very long ones